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AGM - Knowledge Management

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Date: Oct 4, 2022

Location: PB, IN, 160059 PB, IN, 160017

Company: Bunge

Job Title: BBS Knowledge Management Lead     

Reporting Line: BBS Continuous Improvement Lead

 

Role Purpose Statement:            

The Knowledge Management Lead will be responsible for end to end related to BBS knowledge management lifecycle including defining functional /center specific knowledge management strategy, knowledge management software administration, learning content and process documents lifecycle management, training need assessment, upskilling and reskilling of existing employees and new joinee learning management. This Lead will work alongside the BBS Service Management, Operations, and Continuous Improvement Lead, GPOs, and Service Delivery Leads to identify these points of improvement and will work alongside the Project and Portfolio Management Lead to establish the initiative’s case for change, outlining key inputs to creating a value case, method for value realization, and metrics that will indicate the success of the initiative. In addition, this lead will work alongside the Innovation and Technology Lead to determine opportunities to leverage automation/enabling technologies to better streamline BBS knowledge management processes and more effectively delivery customer service excellence.

 

Key Interfaces: (Internal, External)

Internal: Retained organization department heads, Global Process Owners, Global Service Delivery Leads, Regional Delivery Leads, BBS Finance, HR, and IT Business Partners, Innovation, Continuous Improvement, RPA, and Technology Lead

External: Consultants supporting the program, Content Partners, KMS Support Desk and potentially BPO service partners in the future   

 

Key Performance Indicators:

Improvement in Knowledge Transfer Index (KTI) and Knowledge Retention Index (KRI) in service delivery and support functions

 

Main Accountabilities

Until the BBS organization reaches a proper level of maturity, a majority of the Knowledge Management Lead’s responsibilities will be dominated by onboarding of knowledge management software, setting up operating model, change management and acquisition of knowledge management team.

 

BBS Build Out

             Define knowledge management policies and procedures

             Onboarding of knowledge management software to ensure optimum usage

             Planning and execution of e-learning content creation (process and technical skills)

             Acquisition and knowledge transfer to knowledge management team

             Define and measure knowledge management KPIs and reporting’s

             Drive and drive process subject matter expertise (SME) program

             Structural implementation of knowledge management framework best suitable in Bunge Business Services (BBS)

             Work alongside Project and Portfolio Management Lead to maintain transparent communication channel with the BBS leaders by summarizing and reporting on knowledge management updates and issues;

             Reinforce the use of visual management and other operational excellence proven methods to instill a data-driven and customer-centric culture.

             Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts and recommend and/or implement solutions to address any issues/risks or conflicts.

             Understand and shape leading and emerging practices based on industry trends and external market intelligence to proactively drive value and high performance for Bunge

             Stay abreast of market information regarding operation and enabling technology, industry regulations, and operational best practices to benchmark and improve operations

 

BBS Steady State

People Plan & Project Planning

             To develop and champion an KM strategy/plan for the BBS that reflects the delivery of the People Plan and 1-year Business Plan, within a consistent planning framework and planning cycle. This should include conducting a training needs analysis to ensure that we are building the capability and talent that we need in the business to deliver against the business strategy

             Ensure that the management teams through the HR Business Partners are aware of the calendar of KM events through the year

             To manage the changes in KM processes and systems required for the implementation of Knowledge Management Software (KMS)

             Prepare project and implementation plans that ensure the delivery of the local People Plan. Manages functional & cross-functional project teams to ensure targets and milestones delivered as per the plan

             To identify and manage the learning and development budget for BBS in line with the business financial planning cycle and ensure that we are maximizing the value of this budget by identifying savings and efficiency opportunities with suppliers

             Measure the effectiveness of the delivery of the KM strategy/plan plans through the employee survey and other KM related KPIs.

 

Operational Delivery

             To ensure that our leaders and line managers in the BBS understand what is expected of them as a leader/line manager, are getting regular feedback on how they are doing, (with consequences for poor performance), have personal development plans in place and the right development opportunities to improve their knowledge and skills. This should include drawing upon Bunge leadership development tools and programmes e.g. Hay tools and global leadership development programmes

             Ensure the BBS team members have personal development plans (including upskilling and reskilling) in place

             Manage the Induction/on boarding process and toolset to ensure new starters have an effective start to their Bunge Careers

             To manage the development board and succession planning process for BBS and ensure that we are proactively identifying and developing our talent. This should include facilitating the development board and ensuring that we are following up on actions from the development boards with the Resourcing team and HR Business Partners. Plan for any key risks identified in the succession plans. Influence BBS leadership team to deliver on plan and maximize ongoing opportunities. Champion continual focus

             To support the Head of HR in the Organizational Design activities needed to build a culture in BBS that is in line with our brand and values and that will enable high performance and a great experience for our people and customers

             Keep informed of industry and regulatory trends and prepare the BBS organization to respond effectively to the changing business environment.

 

Relationship Management

             Responsible for building influential and mutually respectful relationships with staff, line managers and leaders across the business

             Optimize and continually develop relationships with HR Business Partners and colleagues in order to provide pro-active functional support to the business

             Establish an effective network both internally and externally. This should include the KM community to benchmark and learn from best practice and consultancies and third-party suppliers to understand what is happening in the marketplace

             To lead and manage the KM team, ensuring that the team are motivated and developed and that we can deal effectively with any peaks and troughs in workload.

             Work alongside Project and Portfolio Management Lead to maintain transparent communication channel with the BBS leaders by summarizing and reporting on knowledge management updates and issues

 

Capability Development

             To enhance the leadership capability within BBS by providing appropriate support and challenge to develop skills, knowledge & competence

             To provide facilitation support for the senior leadership team where appropriate to develop team effectiveness and capability

             Provide expert advice and support as appropriate to the HR team and line managers

 

Knowledge, Skills and Experience           

             Significant experience in knowledge management lifecycle in a global Shared Services / BPO environment

             Demonstrate expertise in e-learning content creation

             Experience in management of LMS and Outsourced Content partner 

             Demonstrate proficiency as a Skilled Trainer

             Learning and Development related e-learning content creator/ mentor along with content lifecycle management

             Demonstrated high potential to serve as a thought leader for the BBS organization through knowledge management capabilities

             Drive to assess markets and trends in business services

             Ability to translate market trends into potential areas of opportunity for BBS organization

             Excellent problem-solving and conflict resolution capability

             History of successfully delivering results in a global, cross-functional environment

             Strong business acumen and curiosity

             Strong attention to detail and extensive thoughtfulness that can drive development of value cases, and track value realization

             An understanding of shared services operating models; experience in a shared services organization

             Working knowledge of leading practices in shared services (e.g., SLAs, KPIs, metrics, and reporting)

             An understanding of enabling technologies required to support a shared service organization

             Strong communications and presentation skills, the ability to make the complex, detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment

 

Competencies

             Operational Competencies: Significant background in and high degree of expertise in knowledge and content management operations

             Leadership Competencies: Clear written and oral communication skills, Open and able to drive cultural change, Proactive, action- and result-oriented, People and team developer, High-performing problem-solver, Strategic, critical thinker, High degree of passion for establishing a customer-oriented mindset, Knowledge of organizational operations, and key drivers of operational success, Significant alignment to a continuous improvement-oriented mindset

             Technological Competencies: extensive knowledge of current shared services enabling technologies required to enable the BBS, Experience leading knowledge management initiatives using proven methodologies (e.g., The Kirkpatrick Model - KM Evaluation, LMS, etc.)

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

 

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled


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