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Principal Consultant - ServiceNow

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Date: Sep 28, 2021

Location: PB, IN

Company: Bunge

This position is based in Mohali, Punjab which is our Global Shared Service Center. We are looking for a mandate for ServiceNow Developer having 5 to 8 years of experience.

 

Describe the scope of the position:

ServiceNow Administrator is responsible for working on user management/ groups/ roles in ServiceNow and setting up of servers. The incumbent should have a solutioning mindset and should have a good understanding of all the processes and workflows in ServiceNow

 

Describe the primary responsibilities of the position:

  • Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, Release Management.
  • Nice to have Experience/Knowledge in ServiceNow Orchestration
  • Configuring, administering, and scripting the ServiceNow ITSM tool and CSM.
  • Working closely with our key stakeholders to provide solutions.
  • Configuration/customization of the ServiceNow system, including creating workflows.
  • Building service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
  • Work with end users to resolve support issues within ServiceNow.
  • Develop systems integrations and process automation within ServiceNow.
  • Solid Administrator background.
  • Perform application testing.
  • Technical integration experience with SOAP or REST standards are preferred.
  • Implementations of ServiceNow Workflow Design.
  • Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices.
  • Managing Data Feeds and Loading data in ServiceNow
  • Working on user management/ groups/ roles
  • Managing TASK SLAs in regard to scrubbing breach/reassignment of breached cases.
  • Must have experience working on Data Sources
  • Basic Understanding of Web Services
  • Create ServiceNow reports and dashboards.
  • Understanding of working on LDAP/SSO Server configuration – Good to have.
  • Should have knowledge and hands on experience of basic admin concepts like Field Watcher,
  • Content Management System, Email Notifications (Priority/ Weight concept),
  • Experience working on ServiceNow Instance/s management (Like Manage Upgrades, Activate Plugin).
  • Experience working on setting up of ServiceNow reports.
  • Experience working on ServiceNow Releases.
  • Basic understanding of implementing (IPC) process, Project Management             

 

EDUCATION LEVEL:  Anyone of the below shall do

    • BACHELOR’S DEGREE (4 YR) 0 MASTER’S DEGREE   0 DOCTORATE               
  • Certification
      • ITIL Certification – Preferred
      • ServiceNow Administration

 

EXPERIENCE: (The below are absolutely necessary)

  • 5-8 years’ experience in ServiceNow administration
  • Nice to have experience in ServiceNow Orchestration
  • Must have done at least one ServiceNow implementation
  • Must have sound knowledge of ServiceNow database hierarchies and design

               

COMPETENCIES / ABILITIES: 

  • Excellent written and verbal communication skills in general and strong facilitation and presentation experience skills specifically.
  • Strong interpersonal skills
  • Comfortable in proposing solution and ability to present the same
  • Very detail-oriented person with superior problem-solving ability.
  • Ability to express complex technical concepts in terms that are understandable to the business
  • Experience in implementation of ServiceNow.             

 

 

 

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

 

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled


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