IT Analyst - Deskside Support Specialist

Location : St. Louis MO 

City : Chesterfield 

State : Missouri (US-MO) 

Country : United States (US) 

Requisition Number : 28003 

Overview:
The person in this role demonstrates a high level of professionalism, prioritizing quality IT support for the Executive Leadership Team (ELT).  Responsibilities include proactive and reactive IT support for laptops, mobile devices, software, video conferences, and other IT related equipment and services utilized by the Executive Leadership Team.

When not supporting the ELT, the person in this role will supplement the IT Support staff participating in end user support, the maintenance of our base of several thousand laptops, desktops, and mobile devices, and other IT Support duties.

Essential Functions:

• Provide first line, “white glove” care to the Executive Leadership Team
• Establish processes, procedures, and documentation for supporting ELT members around the globe
• Utilize approaches which reduces the likelihood of unplanned IT issues
• Support the technology utilized in meetings and video conference rooms 
• Provide Bunge staff with IT support in person as well as via email, instant message, and phone
• Deployment and de-provisioning of computers, accessories, and mobile devices
• Participate in support coverage during business hours as well as after-hours
• Participate in desk moves, computer and software deployments, and support team projects
• Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction
• Create documentation to be published in a variety of formats that will assist users and other IT employees in performing tasks
• Assist in the development and formalization of current and future processes
• Help drive improvements in support effectiveness though greater automation of tasks and improved monitoring of systems
• Competencies
• Customer Service:  Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines.
• Communications Skills:  Must be able to clearly and effectively communicate technical support information to non-technical staff verbally over the phone, in person, and in written form.
• Teamwork: Work as a team member in a manner that builds high morale and group commitment to shared goals and objectives.
• Ability to focus on objectives and multitask constantly throughout the work day
• Must be able to think independently while consistently following procedures and processes

Skill/Experience Requirements:

• 3 year minimum Support Desk experience or equivalent preferred
• Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
• Competency in supporting the Microsoft Office 365 suite, including Word/Excel/PowerPoint/Outlook/MS Teams
• Ability to troubleshoot, research, and resolve challenging technical issues
• Have working knowledge of IT networking technologies
• Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations.
• Detailed understanding of the Windows 10 and iOS devices from an “under the hood” and support level. 
• Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
• Capable of self-managing assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities 
• Ability to write scripts to automate tasks is a bonus

Travel Requirements, if any 
Travel, while infrequent, may be required on occasion.

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled