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Sr Accounts Receivable Analyst-Deductions

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Date: Jul 31, 2021

Location: Chesterfield, MO -Missouri, US, 63017

Company: Bunge

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Position Summary:

The senior dispute analyst position is responsible for resolving short payments (deductions) and over payments of the company’s key accounts by managing the SAP dispute cases arising from the collections and cash application processes. The dispute team is responsible for resolving disputes at the highest level of efficiency and effectiveness by meeting key metric targets. The senior analyst will be required to analyze and report issue/dispute metrics to AR management and sales and will lead projects focused on improvement of dispute processes.


Core Functions:

  • Resolve customer claims resulting from sales programs, shortages, damages, price and freight discrepancies, quality, etc.
  • Work with customers and business units to identify and clear aged unapplied cash disputes. 
  • Review key performance indicators and use the data details to instigate deep process reviews with internal and external customers with the objective of determining root causes and preventing future occurrences.
  • Reporting of essential data from FSCM Disputes, Tableau and other systems as necessary.
  • Improve or develop training materials and programs for all involved in receiving, reviewing and approving dispute cases.
  • Help to maintain clear and concise desk top procedures for the dispute analysts that are aligned with the Bunge Global Process Organization dispute policies and processes. Be the subject matter expert (SME) for customer disputes.
  • Support all internal and external audits, as needed.
  • Complete special projects as requested and support acquisition teams in area of issue/dispute management.


Essential Duties:

  • Root Cause Analysis: Manage specific business unit requests that include working with business contacts to clear outstanding items. Drive process improvements to eliminate unnecessary disputes by partnering with key business persons, customers and AR team members. Analyze dispute management data to give greater visibility to business unit managers on issues that are negatively impacting customer relationships, working capital and profitability.
  • Participate in monthly AR meetings to report on the status of aging dispute cases and discuss recurring issues with particular dispute reasons and/or particular customers.
  • Be a continuous improvement leader! Recommend and lead kaizen events where needed to implement process improvements.
  • Train new hires in the business in coordination with their supervisors on SAP dispute management policies and processes. Provide refresher training to existing sales and sales support as needed to ensure process understanding and alignment between AR and sales teams.
  • Reporting Requirements: 
    • Weekly reporting and review of dispute aging by coordinator and reason.
    • Monthly reporting and review of disputes over 30 days old by business unit.
    • Monthly review of Dispute Cycle Time in Tableau.
    • Quarterly report and review of cash discounts by customer.
    • Quarterly report and review of threshold auto write-offs.
    • Quarterly report and business unit communication of customer deductions by reason and root cause.


Skill/Experience Requirements:


  • Technical Skills:  Maintains the highest level of knowledge of SAP and the  FSCM modules.
  • Communication and Relationship Management:  Strong interpersonal, communication and presentation skills to effectively interact with all stakeholders across finance functions, management, commercial, and operations and the external customer. Remains positive and focuses on problem solution without alienating others.
  • Business Acumen:  Working knowledge of F&I businesses including operations, sales & marketing, supply chain, and org structure.
  • Talent Management:  Active application of talent management processes including hiring, onboarding, training and development, coaching, and performance management systems.
  • Continuous Improvement: Recognition of opportunities, benefits, prioritization, and facilitation of process improvement combining people, process, and technology.



  • Bachelor’s degree required
  • Prior experience in Food & Ingredient businesses preferred
  • Experience in Order-To-Cash processes
  • Experience with SAP and FSCM dispute module is desirable
  • Strong problem solving, prioritization and organizational skills
  • Excellent interpersonal skills and ability to work in a team environment
  • Advanced skills using Microsoft Excel
  • Self-starter who requires minimal guidance who can portray a personal commitment to Bunge core values while advancing Bunge key capabilities

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Nearest Major Market: St Louis

Job Segment: Accounts Receivable, Claims, ERP, Sustainable Agriculture, SAP, Finance, Insurance, Technology, Agriculture