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Bilingual Customer Service Representative

Date: May 16, 2019

Location: Oakville, ON, CA, L6L 5N1

Company: Bunge

Bunge Limited (www.bunge.com, NYSE: BG) is a leading global agribusiness and food company operating in over 40 countries with approximately 32,000 employees. Bunge buys, sells, stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed; produces edible oil products for consumers and commercial customers in the food processing, industrial and artisanal bakery, confectionery, human nutrition and food service categories; produces sugar and ethanol from sugarcane; mills wheat, corn and rice to make ingredients used by food companies; and sells fertilizer in South America. Founded in 1818, the company is headquartered in White Plains, New York.

Position Summary:

The Bilingual Customer Service Representative is an energetic and highly organized service professional with a passion for providing service excellence.  You are the voice of the customer responsible for processing sales orders with a high attention to detail. You are the customer’s primary contact communicating with sales, production, logistics, credit and quality control to ensure all inquiries are handled in a timely, efficient and proactive manner.  You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver best in class service to our customers.

 

Core Functions:

  • Ensures compliance with Bunge safety policies and completes tasks by ensuring that safety culture is a natural part of day to day work
  • Possess a high level of professionalism and are dedicated to customer service.
  • Ability to build good working relationships with internal and external customers.
  • Process accurate order entry including correct materials, quantities, pricing, contract application, delivery date maintaining same day customer confirmation.
  • Manage customer data base in SalesForce.com with current and accurate customer information.
  • Maintain all customer communication in Service Cloud data base handling all inquiries promptly and professionally.
  • Generate customer issues for review by Quality Assurance team.
  • Review customer deductions and process credits as applicable.
  • Develop strong working relationships with both internal and external customers always maintaining a high standard of professionalism.
  • Provide prompt and accurate follow up to all inquiries.

 

Skills/Experience Requirements:

  • Completion of a post-secondary education, preferably with a business diploma and above average scholastic achievement.
  • Demonstrated aptitude for superior customer service with 3 – 5 years related experience.
  • Excellent verbal and written communication skills in English and French.
  • Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines.
  • Demonstrated proficiency in PC applications:  Outlook, Excel, Word and Power Point.
  • Knowledge of SAP systems
  • Knowledge of Salesforce.com

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled


Job Segment: Customer Service Representative, Agricultural, ERP, Customer Service, Agriculture, Bilingual, Technology

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