ITSM Analyst - Incident, Problem & Change Management

Bunge has an exciting opportunity available for an Infrastructure Global Incident, Problem and Change Management Sr Analyst. The Senior analyst is responsible for executing the global Incident, Problem, and Change Management processes, ensuring operational stability, consistency, and continuous improvement across the enterprise.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, a generous paid time off program, flexible work arrangements, and opportunities to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly, in all we do we live our values:

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative, and efficient
• Do What's Right by acting safely, ethically, and sustainably

Overview:

The Infrastructure Global Incident, Problem, Change, and Regional Delivery Management Senior analyst executes global service management processes, ensuring operational stability and continuous improvement. This position executes complex initiatives with limited oversight and provides guidance to teams and service partners. The Senior analyst is responsible for performance and delivery outcomes, while contributing to short‑ to mid‑term capability. Acting as a subject‑matter expert, the role proactively resolves complex issues and drives process and service improvements.

Essential Functions:

• Main Accountabilities
• Global Incident, Problem & Change Management
• Execute of global Incident, Problem, and Change Management processes aligned to ITIL standards
• Ensure effective Major Incident Management execution, including coordination, escalation, and stakeholder communication
• Drive Problem Management execution, root cause analysis, and reduction of recurring incidents
• Execute Change Management process, ensuring risk assessment, CAB effectiveness, and adherence to standards
• Track, analyze, and report operational KPIs and SLAs, driving continuous improvement initiatives
• Partner with Architecture, Security, and Delivery teams to ensure operational readiness

Knowledge and Technical Competencies:

• Strong experience executing Incident, Problem, and Change Management in a regional environment
• Strong knowledge of ITIL practices and ITSM tools
• Demonstrated ability to operate in a matrixed, multinational organization.
• English language advanced level

Minimum Requirements:

Education/Experience:

Bachelor’s degree in information technology or related field, or equivalent experience

7-10+ years of experience in IT Infrastructure Operations and Delivery.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us!  We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge