Global Human Resources Operations Sr Director

Do you know Bunge?

Distributed in more than 40 countries, a world leader in oilseed processing and one of the largest producers and suppliers of vegetable oils, fats, and proteins for more than two centuries, Bunge works to connect farmers to consumers to provide essential food, ingredients, and fuels for the world. With 117 years in Brazil, we have more than 100 units and are one of the main agribusiness and food companies, a leader in grain origination and soybean and wheat processing. In all our value chains, we promote our business while supporting the social and economic well-being of the communities where we operate.

We value the diversity of our teams and seek creative talents with team spirit and a desire to make a difference. In everything we do, we put our values ​​into practice:
• Act as one team, promoting inclusion, collaboration, and respect;
• Seek excellence, being agile, innovative, and efficient;
• Do what is right, acting in a safe, ethical, and sustainable manner.

At Bunge, we value diversity in all its forms and work towards an inclusive and belonging culture with respect and equity. Here, everyone is welcome as they are!

Our company has a solid track record, and we are building a future full of opportunities! Be part of our team and follow your professional journey with us.

Summary:

The Global HR Operations Sr Director is responsible for the planning, organization, and control of HR Operations in Global Business Services (GBS). The director will play a critical role in ensuring that colleagues, managers and HR teams are fully supported and can focus on organization’s strategic initiatives.  This role is responsible for designing in coordination with the Sr. Director, HR Operations, implementing and managing the end-to-end Global HR service delivery across all regional centers located in the U.S, Brazil, India, and Europe. The model should improve efficiency, reduce costs, ensure consistency while allowing HRBPs and COEs to focus on more strategic initiatives. The role focuses on providing seamless, integrated, and employee-centric services while emphasizing integration, standardization, compliance, and innovation.

The director ensures high-quality, accurate, and timely services, aligned with the delivery strategy and employee satisfaction metrics, while fostering collaboration with HR and local service lines.

Key Responsibilities

Employee Service Delivery

• Develop and Deliver Employee-Focused HR Services: Ensure employees across all countries receive high-quality services as defined in the service catalog for tier 0, tier 1 and tier 2 support including employee and manager inquiry management, online support, policy and program interpretation, employment verification, payroll operations, benefits administration, HR data management (HRBP support), compliance and policy administration, employee onboarding and offboarding. leave administration, training administration, LMS support and HRIS support.
  
• Proactive Issue Resolution: Build support and services environment to resolve employees’ and managers’ inquiries.  Identify solutions to most FAQs to minimize issues into the center. 
  
  
• Design an Exceptional Employee Experience: Create streamlined, standardized, consumer grade, user-friendly processes and tools that support employees throughout their career. 
  
  
• Service Delivery Model:  Establish and implement protocols for tiered delivery model and response mechanisms to efficiently resolve employee questions.
   
• Monitor and Optimize Service Quality: Establish service delivery standards and KPIs tailored to employee needs, ensuring timely and accurate responses to ~30,000+ annual employee tickets.
  
  
• Enhance Accessibility: Leverage innovation and digital tools and self-service platforms to empower employees with easy access to HR services and information aligned with the HR service delivery model and strategy.
  
  
• Drive Employee-Centric Innovations: Continuously seek feedback and insights to identify gaps and innovate service delivery for greater employee experience.  Continuously improve the processes and cycle time to gain greater productivity within the centers.
  
  
• Develop and execute the end-to-end transition plan to implement the service delivery model across the globe. 
  
  
• Define and manage the GBS HR Operations service portfolio, ensuring processes meet productivity and cost expectations.

Compliance and Standards

• Ensure adherence to global and local regulations, including data protection laws (e.g., LGPD).
  
  
• Maintain robust data protection programs, focusing on secure data storage and process compliance.
  
  
• Standardize payroll and benefits control processes globally to optimize compliance and economies of scale.
  
  
• Ensure approvals are adhered to for any data requests into the center.

Client Engagement and Innovation

• Maintain strong relationships with internal clients through regular strategic and operational meetings.
  
  
• Identify and propose new service opportunities to reduce client costs and improve service offerings.
  
  
• Stay updated on market trends to innovate and enhance the quality of services provided.

Budget and Resource Management

• Oversee the operational budget, ensuring cost efficiency and recommending corrective actions for deviations.
  
  
• Optimize the allocation of human, technical, and material resources.

Key Impact Dimensions

• Global Reach: Operations across South America, Asia, Europe, and North America.
  
  
• Employee Support: Payroll processing for 23,000 employees with anticipated growth to 40,000 employees
  
  
• Service Volume: Management of 30,000+ annual tickets.
  
  
• Team Leadership: Oversee a global team of up to 200 professionals.

Qualifications and Skills

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field (Master’s preferred).
  
  
• Experience:
• Solid experience in Global HR Operations or Shared Services
• Proven track record of designing, implementing and managing a shared services approach in HR
• Proven track record in managing large teams and multi-country service delivery.
• Expertise in compliance, data protection, and payroll  
• Led a large scale, global team of ~200 employees,
• Fosters a high-performance culture
• Highly inspirational leader who motivates a dispersed team motivation
  
  
• Skills:
• Strong strategic thinker and leadership capabilities.
• Excellent communication and client relationship skills.
• Ability to remain tactful and persuasive with stakeholders during complex situations or challenging processes.
• Proficiency in digital transformation and process automation.
• Knowledge of global labor laws and compliance standards.

Key Competencies

• Strategic Planning and Execution
  
  
• Consumer-based Service Delivery
  
  
• Process Innovation and Continuous Improvement
  
  
• Team Leadership and Development
  
  
• Client-Centric Service Excellence

Why Join Us?

• Lead transformative HR operations across a global landscape.
  
  
• Drive employee-focused innovation and operational efficiency.
  
  
• Be part of a team committed to delivering exceptional services while enhancing the employee experience.