Process Executive - Customer Service & Sales Operations

Role Purpose Statement

This role functions as a key operational anchor within the business team, ensuring smooth coordination between customers and internal functions such as Order Management, Order Entry, Sales, Supply Chain, Logistics, Credit, and Commercial teams. The PE/Associate Team Lead is responsible for overseeing end‑to‑end processing of orders and contract activities, including setup, amendments, rollovers, and closure—while guiding team members to maintain high standards of accuracy and timeliness.

By managing customer inquiries, monitoring workflow quality, and supporting issue resolution, this role helps maintain seamless day‑to‑day execution and reinforces the organization’s commitment to reliable service delivery. The position is essential in upholding process discipline, driving continuous improvement, and supporting consistent customer satisfaction through efficient and professional operations.

Main Accountabilities

• Create, modify Orders, Roll over, and close customer contracts in alignment with commercial trading group inputs.

• Ensure contract terms are accurately reflected in internal systems and communicated to relevant stakeholders.

• Act as the primary point of contact for Order Entry & contract-related queries from customers.

• Proactively communicate Order Overview & contract Overview to customers.

• Receive, validate, and enter customer orders into the system accurately and timely.

• Monitor order status and ensure timely fulfillment in coordination with Logistics and Supply Chain teams.

• Address and resolve order discrepancies, delays, or changes in collaboration with sales logistics and credit teams.

• Escalate critical issues to appropriate departments while maintaining customer satisfaction.

• Liaise with warehouse and logistics teams to ensure product availability and timely delivery. Track shipments and provide updates to customers as needed.

• Apply shipment tickets to contracts in SAP GTM

• Ensure all charges and expenses have been correctly added to the tickets and create invoices in SAP GTM on a daily basis

• Process and verify that all shipments have been invoiced each day

• Handle dispute cases, including corrections of shipment and invoices as necessary

• Contract overview & closure reporting

.• Provide support for commercial, logistics, and administrative functions

• Generate reports on contract status, order fulfillment, and customer service metrics.

• Analyze trends to identify areas for improvement in service delivery and operational efficiency.

Knowledge and Skills

Behavior

• Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.
• Collaborate, effectively communicate with others and take initiative to continually develop themselves.
• Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change."

Technical

• 2 to 4 years’ customer service experience with a demonstrated ability to create and maintain strong customer relationships and work in a team environment
• Demonstrated proficiency in PC applications, such as Excel, Power Point, outlook, Word & Salesforce.
• Experience with SAP/Contract Management & Order Management, Global Trade Management (GTM) is highly desirable.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us!  We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge