Technical Analyst - Salesforce

Role Title: Technical Analyst, Salesforce 

Location(s) of role:  Mohali

Bunge has an exciting opportunity available for a Technical Analyst, Salesforce. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly, in all we do we live our values:

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative and efficient
• Do What's Right by acting safely, ethically, and sustainably

Overview: The person in this role demonstrates a high level of professionalism, prioritizing the operational processes that ensure reliable and efficient delivery across our expanding global platform footprint. This individual will focus on release management, continuous integration/continuous deployment (CI/CD) pipelines, environment management, deployment strategies, and establishing robust controls and quality gates. Leveraging a deep understanding of Bunge’s business and strategy, this role develops innovative solutions to improve results and proactively drives high standards for platform delivery, adapting to change and challenges.

Essential Functions: Main Accountabilities

• Partner with business stakeholders, product owners, and business analysts to gather, analyze, and document business requirements and translate them into Salesforce solutions.
• Perform impact assessments for new enhancements, integrations, data model changes, automation, and security modifications across the Salesforce platform.
• Configure and support Salesforce functionality including objects, fields, validation rules, flows, reports, dashboards, permissions, and related platform capabilities.
• Collaborate with developers, architects, and administrators to design scalable and maintainable solutions aligned with Salesforce best practices and Bunge standards.
• Support testing activities including test planning, test case validation, UAT coordination, defect analysis, and deployment readiness assessments.
• Troubleshoot and resolve application issues related to Salesforce configuration, business processes, integrations, data quality, and user access.
• Maintain functional and technical documentation including process flows, solution designs, data mappings, configuration documents, and release documentation.
• Provide production support and continuous improvement recommendations to enhance platform adoption, user experience, operational efficiency, and business value.
• Own and manage the end-to-end release process for the Salesforce platform, ensuring smooth and timely deployments across all environments.
• Design, implement, and maintain CI/CD pipelines, automating deployment processes and optimizing efficiency.
• Oversee Salesforce environment management, including refresh strategies, data seeding, and configuration consistency across development, testing, and production instances.
• Develop and enforce quality gates and control mechanisms within the deployment lifecycle to ensure code quality, security, and performance standards are met.
• Identify and implement solutions to complex problems related to deployments and environment stability, often in situations where clear precedents may not exist.
• Collaborate closely with development teams, architects, and business stakeholders to align release schedules and resolve deployment-related issues.
• Contribute to the continuous improvement of release management and DevOps practices, introducing best practices and tooling.
• Act as a subject matter expert in Salesforce release processes, providing guidance and support to various teams.

Impact/Dimensions:

• Accountable for the successful execution of large and/or moderately complex projects related to platform delivery.
• Provides input on resource planning and policy development within the technical operations domain.
• Develops and implements operational plans within the department, serving as a recognized expert in release and environment management.

Key Performance Indicators (KPIs):

• Deployment success rate and frequency.
• Reduction in post-deployment issues and rollbacks.
• Efficiency and automation levels of CI/CD pipelines.
• Adherence to quality gates and control standards.

Major Opportunities and Decisions:

• Analyzing and resolving complex problems in CI/CD pipelines and deployment processes where established precedents may not exist.
• Making critical decisions to ensure the integrity and stability of multiple Salesforce environments.
• Identifying and implementing solutions to enhance the reliability and speed of global platform delivery.

Management/Leadership:

• Manages operational plans and processes for release and environment management with limited oversight.
• Leads and participates with comparable influence in large projects and initiatives related to platform delivery and governance.
• Provides leadership and guidance to professional and support staff on best practices for CI/CD and deployments.
• Contributes to short to mid-term talent optimization plans within the technical operations area.

Key Relationships, Stakeholders & Interfaces (External & Internal): Works closely with Salesforce developers, administrators, technical architects, project managers, quality assurance teams, business analysts, and IT leadership.

Knowledge and Technical Competencies:

• Strong understanding of Salesforce platform configuration, security model, data model, workflow automation, Flow, reports, and dashboards.
• Experience in requirements gathering, business process mapping, solution documentation, and stakeholder management.
• Knowledge of Salesforce integration patterns and enterprise application interfaces.
• Ability to perform root cause analysis, impact assessments, testing coordination, and change management activities.
• Extensive experience with Salesforce release management tools (e.g., Salesforce DX, Copado, Gearset, Azure DevOps).
• Proficiency in CI/CD principles and practices, with hands-on experience configuring and maintaining pipelines.
• Strong understanding of Salesforce metadata, deployment strategies, and change sets.
• Experience with version control systems (e.g., Git, GitHub, GitLab, Bitbucket).
• Knowledge of environment management best practices in a complex Salesforce ecosystem.
• Familiarity with scripting languages (e.g., Python, Shell) for automation.
• Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer I/II, Salesforce Certified Administrator, or DevOps-related certifications).

Minimum Requirements: Education/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's may be preferred) with over 10 years of position-related functional experience, or an equivalent combination of education and experience.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us!  We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge