Customer Service Analyst

 
Bunge has an exciting opportunity available for Customer Service Analyst. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
Do What's Right by acting safely, ethically, and sustainably 

A Day in the Life:

This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company. The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits.  
 

What You’ll Be Doing: 
Input in SAP the purchase orders from the customer 
Responsible of the “order – to – delivery” process
Follow up of the trading position of each customer, always been aware of volume, price and delivery period. Commercial negotiation vs SAP. 
Follow up of the drag position with commercial team 
Responsible for addressing customer questions about products and services.
Responsible of validate in customers portal the good receive information to proceed with invoicing process 
Maintain a record of the customers requirements (transport specs, hours, handling, etc)
Follow up of customers complaints 
Channel communication between quality, logistics, operations and billing & collection
Master Data: new customers, update info, extensions, etc. 
SAP key user 
Cleaning customer position.
Complaints resolution with QA Team 
SAP Trials

Skills/Experience Requirements: 
At least 3 years’ experience in Customer Service, Logistics or commercial. 
Bachelor’s degree in Industrial engineering, transport engineering, administration or others. 
Desirable Technical knowledge in food companies 
SAP knowledge 
Excel knowledge 

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us!  We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge