Planner / Customer Service Coordinator - Arabic Speaking Heeswijk

Planner / Customer Service Coordinator – Arabic Speaking

Heeswijk‑Dinther | Full‑time

About the role

For our location in Heeswijk‑Dinther, OllecoBunge is looking for a Planner / Customer Service Coordinator.
In this role, you are responsible for daily planning and customer coordination within our logistics operation focused on the collection of Used Cooking Oil (UCO).

This position plays an important role in the integration of administrative and commercial processes. You will join a company in development, where independence and ownership are key.

What will you do?

You ensure that daily operations run smoothly and act as an important point of contact for customers and drivers.

Your responsibilities include:

• Providing customer service and handling inbound and outbound phone calls
• Planning and coordinating collection appointments
• Daily logistics planning
• Supporting drivers, primarily in Arabic
• Administrative processing and reporting in English
• Working with internal ERP and planning systems (training provided)
• General coordinating and office‑related tasks

The focus of the role lies on planning, customer contact and maintaining oversight.

What does a typical workday look like?

You start your day at 9:00 AM at the office in Heeswijk‑Dinther by reviewing the planning and any changes. The morning is fast‑paced: drivers depart, customer calls come in and collection appointments are coordinated. Throughout the day, you process orders, communicate with customers, support drivers and ensure that all information is correctly recorded in the systems. Towards the end of the afternoon, the focus shifts to adjusting the planning, handling administrative and financial tasks when drivers return to the depot, and preparing for the next working day. No two days are the same, but you consistently maintain overview and contribute to a calm and well‑organised operation.

Who are we looking for?

For this role, your background is less important than your skills and way of working.

We are looking for someone who:

• Can plan in a structured manner and set priorities
• Is accurate with numbers and data processing
• Has strong communication skills, especially by phone and in contact with drivers
• Is digitally capable
• Can work independently and takes responsibility

You are eligible to work in the Netherlands (e.g. EU citizen or holder of a valid work and residence permit). Due to regulatory requirements and the salary level, this position is not suitable for Highly Skilled Migrant sponsorship.

You are based in the Heeswijk‑Dinther region, or currently in the process of relocating to the area, and able to work on site within a reasonable timeframe.

Language skills

• Arabic and English: required
• Dutch: a clear advantage, but not a must

Experience in logistics or planning is an advantage, but not essential if the above skills are present.

Why this role?

• A high level of responsibility and trust
• Working in a small team with short communication lines
• Direct and visible impact on daily operations
• A growing organisation with opportunities for career development
• A practical role with variety and day‑to‑day dynamism

What do we offer?

• An entry‑level role with clear growth opportunities within an ambitious and fast‑growing company operating across Europe
• The opportunity to further develop your knowledge and experience within Operations and Finance, with room to take on responsibility and grow
• A role in which you make a visible impact, contributing to the success of OllecoBunge and to sustainable solutions with a positive environmental effect
• We actively invest in your personal and professional development
• A pleasant, informal working environment within a small team, with regular contact with international colleagues

Work location: Heeswijk‑Dinther (office‑based)
Working hours: 09:00 – 18:00
Initial contract: 6–12 months, with the intention to convert to a permanent contract over time
Salary indication: €3,000 – €4,000 gross per month based on full‑time employment (40 hours), depending on experience
25 holiday days based on full‑time employment
Travel allowance
A bonus scheme for bringing in new customers

Application process

If, based on your CV, we see a potential match, we will start with an initial screening. You will receive a short set of screening questions by email. If this is positive, it will be followed by an online Teams video call with Recruitment. The final step is a face‑to‑face interview at our office in Heeswijk‑Dinther, giving both sides the opportunity to get to know each other and for you to gain a good impression of the work environment and the team.

Are you eager to apply?

Show us your ambition by uploading your CV (and preferably a short motivation) via the apply button.

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