Order Management Exec

Role Purpose Statement: 

• Coordinate, evaluate &  manage after trade order including daily run activities but not limited to resolve escalations, developing/supporting new process or procedure to enhance productivities as well at database maintenance and reporting.
• Responsible for Sales order creation, from identifying customer needs, processing orders to shipment and delivery of orders to the customers timely and on time.
• Receive, follow up and process incoming orders after contract creation. This includes checking for accuracy, verifying that all necessary information is present and ensuring that the order can be fulfilled timely.

Main Accountabilities: 

• Create & manage Sales Order with accuracy 
• Monitor customer credit & Chasing for payment or LC
• Prepare Marking, Shipping Instruction, raise sample request.
• Shipment monitoring 
• Contract Management monitoring
• Manage contract schedule Rolling to support oil positioning. 
• Manage Contract extension based on requirement 
• Schedule line reporting
• Expired contract reporting
• Communicate and reply to all queries (Internal & Customers) 
• Attend Ad-hoc issue / meeting

this role will coordinate, evaluate &  manage after trade order, including daily run activities but not limited to resolve escalations, developing & supporting new process or procedure to enhance order management database maintenance and reporting.

Requirement : 

1. Min Diploma and above in related field. 
2. More than 2 years’ experience on supply chain / sales or order management 
3. Supply chain knowledge & proficiency in SAP system                                                                                                                              
4. Well-versed in handling Sales orders and data entry             
5. Strong analytical skills & problem solving skills -OM analytics & insights which business stakeholder to support operations needs & function develolopment, etc.                                                                      
6. Knowledge of order management systems, booking, and EDI
7. Excellent interpersonal skills to handle customer issues and ensure customer satisfaction
8. Managing compliance issues and handling customer complaints