Sales Operations Executive

The Sales Operation executive role is to work together with commercial and sales team to achieve the commercial objectives and improve customer’s satisfactory. 
Main responsibilities will be

• providing back-office support to customers and commercial team;
• manage the exposure with customers and risk on contracts and credit;
• manage customer complaint and after sales follow-up; coordinating and work with cross functions/department to meet the commercial objectives.

Main Accountabilities

• Customer and commercial support 
  • Supporting the Sales Manager on daily basis on SAP quotation preparation and tender/bidding preparation.
  • Manage sample arrangement and follow up
  • Assisting in new projects creation, new customers onboarding and account creations.
  • Follow up on trial proposal and other request from customers on the new/existing product additional requirements
  • Provide periodically sales report to the commercial team, provide support to update the CRM  system/Salesforce                                                                                                                   
• Risk Management
  • Actively work with commercial team to manage the customer’s credit exposure, /credit limit and payments collection.
  • Manage customers contract to ensure contract is executed according to the contract validity
• Customer complaint management 
  • Actively follow up with internal department to manage complaints received from customers to ensure response on time.
  • Work with different function and department to drive improvement and achieve higher customer satisfactory 

Requirement 

• Bachelor degree (Computer Science/Marketing/Business related major) or equivalent experience
• 3-5 years of experience as a Salesforce administrator in a similar environment
• Experience in performing Salesforce upgrades that see to successful integration is preferred
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Ability to provide Salesforce training and end-user support
• Ability to maintain Salesforce databases

Job Profile:

• providing back-office support to customers and commercial team;
• manage the exposure with customers and risk on contracts and credit;
• manage customer complaint and after sales follow-up;
• coordinating and work with cross functions/department to meet the commercial objectives.