Sales Support Specialist

Location : St. Louis MO 

City : Chesterfield 

State : Missouri (US-MO) 

Country : United States (US) 

Requisition Number : 34778 

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse and talented team working to make us the most innovative and dynamic company in our industry.  

We offer competitive compensation, flexible work arrangements, and opportunity to progress.  Our hybrid work environment provides a balance of in office and remote work.  Most importantly, in all we do we live our values: 

•    Act as One Team by fostering inclusion, collaboration, and respect 

•    Drive for Excellence by being agile, innovative, and efficient 

•    Do What's Right by acting safely, ethically, and sustainably 
 

Overview:
The role of the Sales Support Specialist is to represent milling team externally to customers of all sizes and work to support their account managers and internal teams to reach goals, enhance the return on the total business, and deliver the best customer service.

Core Functions:

• Responsible for 50-100 customers and handle basic duties of order entry, contract entry, contract balances, and monitoring order delivery
• Manage the entire order to cash process for your customers
• Operate as primary point of contact for customers while building and maintaining strong, long-lasting customer relationships
• Responsible for invoice creation and actively reviewing receivables and managing open invoice disputes
• Capture all costs in SAP during contract entry to ensure accurate profit margin is reflected
• With Sales and Commercial assistance, handle spot pricing as needed for smaller customers
• Responsible for communication and coordination across departments such as logistics, supply chain, and operations to ensure customer production needs are met and/or prioritized appropriately
• Engage in weekly production meetings to discuss any supply chain issues, prioritizing orders, options to shift orders across plants, find solutions and subsequently work with customers in a timely manner to adjust orders if needed or communicate ready dates to meet their production needs
• Manage competing priorities and making quick decisions
• Support railcar fleet management when cars are sitting idle at customer destination too long
• Enter complaints in Salesforce and assist with customer complaints by conducting research and looking for solutions to their issues while maintaining a positive relationship and as needed, engage in customer quality calls to better understand complaint
• Train new team members
• Set specific sales goals to increase the value of assigned customer accounts through productivity gains or improving margins. This includes providing details of current customers, new accounts, special objectives, and personal development goals
• Compile leads through Salesforce and complete sales lead reports for all prospective accounts that call in or are contacted with specific details of that customer, such as products purchased, size of company, estimated margins, parent company information, plant locations, and buyer’s name
• Gain an understanding of the corn/masa milling industry, corn/masa product markets, our products, basic laboratory procedures, and logistics details
• Take an active interest in all Bunge accounts, including those assigned to other team members

Skill/Experience Requirements:

• Two-year degree required; Bachelor’s degree preferred
• One to three years previous customer service experience with the ability to build and maintain customer relationships preferred
• Strong written and verbal communication skills
• Good organizational skills, especially time management
• Proficient in MS Office Suite; basic SAP skills preferred
• Proficiency in English required and ability to speak Spanish is a plus

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled