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Sales Support Specialist

Date: Aug 17, 2019

Location: Chesterfield, MO, US, 63017

Company: Bunge

Bunge (www.bunge.com<https: www.bunge.com="">, NYSE: BG) is a world leader in sourcing, processing and supplying oil seed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve in over 60 countries. The company is headquartered in New York and has 31,000 employees worldwide who stand behind more than 360 port terminals, oilseed processing plants, grain silos, and food and ingredient production and packaging facilities around the world.

Overview:

This role will serve as the first contact for inquiries from customers.

Enhance the return on the total business through delivering exceptional customer service/sales support.  Perform total customer service for all assigned customer accounts, Bunge sales personnel & plant locations.  Assist all Bunge disciplines in expediting Total Quality Service to our customers.  Act as an advocate for both the customer as well as for Bunge Oils, ensuring orders are handled in an efficient and profitable manner. The Sales Support Specialist is engaged in establishing and enhancing the satisfaction of internal and external customers. The main focus is managing the relationship of customers, solving problems, providing and maintaining appropriate information and excellent customer service support

Maintain existing business by monitoring and reporting changes in customer purchasing patterns to sales manager. This position provides an excellent exposure to multiple facets of one of Bunge’s Value Chains.

 

Essential Functions:

The Sales Support Specialist performs a variety of tasks from quotation through contracting and/or ordering process, closely working with other roles in Customer Service and other business areas. The role also provides extensive support in customer query management.

 

Customer Master Data

Manage customer contact information including initial customer set up, or change of customer data.

Quotation

Managing the quotation process on a daily process

Assist and advise customers in selection of product

Work with customers to ensure product needs are met

Edit spot quote data in SAP and validate conditions of the quote, (eg. delivery, products, margin etc.)

Send quote to customer and support negotiations with required data

Work with the contract team and assist Oils Sales and Pricing  building the contract quotes

Contracting

Build contract quotes for futures working with the sales teams

Create contracts based on booking data and agreed terms on quotation

Review contracts and validate contract attributes sent by the Oils Contract Team.

Manage contracts throughout the lifetime of the contract period (drag management ei managing unfulfilled contracts)

Ordering

Entering orders in SAP based on customers’ purchase orders and arrange delivery for contracted volumes and terms

Coordinate shipment of products with manufacturing facilities

Changing and updating order based on customer / plant request

Issue Resolution & Query management

Investigate and resolve pricing issues, billing concerns

Investigate and assist with resolution of customer complaints by gathering the relevant information from systems, databases or from internal partner organization for efficient problem solving and issue resolution

Manage incoming calls and emails by researching and responding to customer inquires received via multiple sources

Miscellaneous

Identify areas of improvement and efficiency, make recommendations

Develop a working knowledge of customer service policies, procedures and guidelines

Support key initiatives operated through the customer service or sales team.

Support Territory Managers and National Account Managers – providing price, checking / documentation Work with the Customer Service and other interface teams, especially with Sales Teams, Pricing & Trading Team, Collection team, to provide Total Quality Service to our customers

 

Skills/Experience Requirements:

High school diploma or equivalent required

Bachelor's Degree in Business Management or Marketing preferred 

Three years previous customer service experience with the ability to build and maintain and manage day to day customer relationships, previous sales experience is a plus 

Broad knowledge of Customer Service Policies and Practices

Knowledge of Customer Service IT applications, particularly in SAP and SalesForce

Must possess a strong focus on customer service with the ability to communicate verbally and in writing with all levels of customers, and internal partners on multiple levels via multiple sources such as telephone, email.

Strong computer knowledge, including experience with Microsoft Word and Excel, Lotus Notes and the Internet; SAP knowledge is a plus

Strong analytical and mathematical skills

Strong organizational skills, especially time management and prioritization to cope with time pressure driven by time sensitive activities

Demonstrated relationship management skills

Basic Chicago Board of Trading (CBOT) Market understanding is a plus

Willingness and capability to develop throughout the company beyond the scope of this particular role

Ability to work in a fast-paced, changing environment with multiple priorities

Reasoning ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. 

Availability to work evenings and/or weekends as required.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.  Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled


Nearest Major Market: St Louis

Job Segment: Sales Support, ERP, SAP, Business Manager, Sales, Technology, Management

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